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UM DOS MAIORES DESTAQUES DO BRASIL
VEJA QUEM É

Frequently Asked Questions (FAQ)

    Trabalhinho
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    👥 General Questions
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    1. What is Trabalhinho?
    Trabalhinho is a digital platform that operates as a directory and directory of advertisements. Our function is to connect independent service providers (domestic and business) to clients who need solutions for their daily routines. We facilitate the connection, but we do not provide the services directly.
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    2. Where is the company based and what legislation applies?
    Our global technology hub is based in Nagpur, Maharashtra, India. However, for all operations and services booked within Brazil, the platform is governed by Brazilian laws, designating the Court of the Judicial District of Manaus, Amazonas, to resolve any legal matters.
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    3. How can I contact support?
    You can contact our team by emailing sac@trabalhinho.com or through our contact page on the website/app. Our response time is within 24 to 48 business hours.
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    🛠️ For Professionals and Companies (Providers)
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    4. What is the fee charged by Trabalhinho?
    For every service booked through the platform, we charge a service fee of 10% of the total value of the service.
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    5. Do service providers have an employment bond with the app?
    No. There is no relationship of employment, subordination, or exclusivity between Trabalhinho and the registered professionals. Providers operate 100% autonomously and independently.
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    6. Why do I need to provide a CPF or CNPJ?
    To process financial transactions, receive service payouts, and issue billing within the platform securely, it is mandatory to provide additional identification and billing data (such as CPF or CNPJ).
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    📱 For Clients (Those Hiring)
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    7. How much does a client pay to use the platform?
    Registration and searching are free. However, for every service booked and paid through the platform, a service fee of 10% of the service value is applied.
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    8. Does Trabalhinho guarantee the quality of the service provided?
    No. Since we act exclusively as a point of contact and intermediary, users are solely responsible for their interactions. The platform is not liable under any circumstances for damages, disagreements, property damage, or the final quality of the service provided by the independent professional.
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    🔒 Account, Settings, and Access
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    9. How do I create an account?
    You can quickly register in the app using your email (via Google Sign-In) or your mobile phone number (via Firebase SMS). You must be at least 18 years old.
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    10. Can I delete my account whenever I want?
    Yes, you can request account deletion in the app's menu. However, permanent data removal is subject to having no outstanding debts, active disputes, or negative balances with the platform. Additionally, financial transaction data will be temporarily retained according to the legal timeframes required by tax regulations.
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    11. What is the minimum recommended Android version to use the app?
    To ensure the best performance, security, and access to all of Trabalhinho's features, we recommend that your phone runs Android 11 or higher. Earlier versions may experience compatibility issues or crashes when loading maps and processing payments.
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    12. I cannot install the app on my phone. Can I use Trabalhinho through the website?
    Yes, absolutely! If your phone is not compatible with the minimum recommended version (Android 11 or higher) or if you are running out of storage space, you can access and use all of our On-Demand Services directly through our official website. Our web platform is fully designed to work right inside your computer or mobile browser without downloading anything.
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    13. Which web browsers are recommended for using the Trabalhinho website?
    To have a fast, secure, and error-free experience when using our platform via browser, we recommend the following:
    • 📱 On smartphones (mobile): We strongly recommend using Google Chrome. It offers the best compatibility with our maps and SMS delivery systems.
    • 💻 On computers (PC or Laptop): You can use any modern browser on the market, such as Google Chrome, Microsoft Edge, Mozilla Firefox, Safari, or Opera. Keep your browser always updated to ensure all tools function correctly.
    14. Why can't I find any registered services or providers on the platform?
    If your search screen appears empty, the most likely reason is that your device has location access turned off or you did not grant this permission to our platform. Since Trabalhinho works on-demand and displays ads based on proximity, the system needs to know where you are to match the data. To fix this and view available professionals or clients, you must:
    1. Allow location access as soon as the website or app requests it.
    2. Keep your GPS tracking (location) turned on on your smartphone or computer at all times while using the platform.
    If you still cannot find anyone even with the location turned on, it might be because there are no providers registered in your specific neighborhood or region yet.
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    15. I do not understand the app's language. How can I change it to Portuguese?
    Currently, to serve the Brazilian market, our platform is available in two languages: English and Portuguese. If your app opened in English and you want to change it, follow these simple steps:
    1. Go to the Settings menu inside the app.
    2. Look for the Language option and select Português.
    3. Click Save changes.
    4. Important: For all screens, buttons, and system texts to change completely, you must restart the app (fully close the app on your phone and open it again).
    16. I forgot my password and cannot recover it through the app. What can I do?
    If you are facing technical difficulties resetting your access directly through the app, don't worry! You can complete this process simply and quickly through our website. Follow these steps:
    1. Visit the official website trabalhinho.com using your mobile or computer browser.
    2. On the login screen, click the "Forgot my password" option.
    3. Fill in the requested details, using either your registered email or mobile phone number.
    4. Follow the instructions sent to you (via email or SMS code) to generate a new, secure password.